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One Hackney and City 

One Hackney & City was a pilot programme, and ended formally in March 2017


One Hackney & City is not able to recieve any new referrals; referrals should be directed instead to alternative health or social care providers in City & Hackney;

Safeguarding Referrals: Hackney Safeguarding Adults Team

- All safeguarding referrals must go via the Hackney Safeguarding Adults Team / 0208 356 5782

Urgent Social Services referrals: First Response Duty Team (FRDT)

- 020 8510 7545 / 020 8510 7547 /

Immediate Hospital Admission Avoidance:

- All referrals via the Integrated Independence Team (IIT)

- IIT is able to respond within 4 hours to potential admission via 020 8510 5555

Social Work Assessments, Occupational Therapy Assessments, or Telecare

- All referrals via the Information and Assessment Team

- 020 8356 6262 /

Mental Health Referrals: / 020 8510 8011

- 07870 595 732 (Urgent Home Treatment Team)

A wide range of additional City & Hackney organisations and referral pathways can be found at the Hackney iCare Website:


If you have any queries about previous referrals into the One Hackney & City programme, please send your enquiry to

If you have any queries about the One Hackney & City programme or evaluation, please send your enquiry to

Please note the email address is not monitored daily. We will endeavour to respond to any queries on a weekly basis